Return & Refund Policy

Last updated: 9/10/2026

Thank you for shopping with Studio Lina. Please read our return policy carefully before placing an order.

 

Personalized & Custom Items

All of our bubble letters and decorative items are made to order and personalized specifically for you (custom name, color, and/or finish selection). Because each item is custom-made, we do not accept returns, exchanges, or cancellations once an order has entered production, except in the case of damaged or defective items as described below.

 

By placing an order, you acknowledge and agree that personalized items are final sale.

 

Damaged or Defective Items

We take great care in packaging every order to arrive safely. However, if your item arrives damaged or defective, we will gladly send a replacement or issue a refund, subject to the following:

• You must notify us by email at hello@studiolina-art.com within 48 hours of receiving your package.

• Please include your order number, a description of the issue, and clear photos of both the damaged item(s) and the packaging/box it arrived in.

• Claims submitted after the 48-hour window may not be eligible for a replacement or refund.

Once we receive your notification and photos, we will review your claim and respond with next steps (replacement or refund).

 

Order Cancellations

Because production begins shortly after an order is placed, cancellation requests can only be accommodated within 24 hours of purchase. Please contact us immediately at hello@studiolina-art.com if you need to cancel.

 

Incorrect Shipping Address

Please double-check your shipping address at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer, and reshipping costs may apply.

 

Questions?

If you have any questions about your order or this policy, please reach out to us at hello@studiolina-art.com. We're happy to help!